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EIQ-Voice Privacy Policy

Effective Date: August 17, 2026

EntranceIQ respects the privacy of its customers, business contacts, prospective customers, vendors, partners, and other individuals who communicate with EntranceIQ through EIQ-Voice, our business voice and SMS communications service.

This Privacy Policy explains how EntranceIQ collects, uses, protects, and discloses personal information associated with EIQ-Voice communications, including mobile phone numbers and SMS messaging consent.

1. Information We Collect

EntranceIQ may collect personal information that you provide directly to us in connection with an existing or prospective business relationship, service request, support matter, account, or inquiry.

This information may include:

  • Name
  • Company or organization
  • Job title
  • Email address
  • Mobile or business telephone number
  • SMS communication preferences
  • SMS opt-in and consent information
  • Records of communications with EntranceIQ
  • Information related to customer service, technical support, sales, implementation, account management, or other business inquiries

EntranceIQ may also maintain records showing when and how an individual requested, initiated, or agreed to receive SMS communications.

2. How SMS Consent Is Obtained

EntranceIQ customers and business contacts may opt in to SMS communications by:

  • Initiating a text message to an EntranceIQ employee's published business phone number;
  • Providing their mobile phone number directly to an EntranceIQ employee and requesting or agreeing to communicate by text; or
  • Agreeing during an existing business conversation to continue communicating with EntranceIQ by SMS.

By initiating or agreeing to an SMS conversation, the individual consents to receive one-to-one conversational text messages from EntranceIQ through EIQ-Voice related to the individual's existing business relationship, service, support request, account, or inquiry.

Consent to receive SMS communications is not a condition of purchasing products or services from EntranceIQ.

3. How We Use Personal Information

EntranceIQ may use personal information collected through EIQ-Voice to:

  • Respond to customer or business inquiries;
  • Provide customer support and technical assistance;
  • Communicate regarding EntranceIQ products or services;
  • Coordinate installations, deployments, onboarding, training, or service activities;
  • Provide account-related information;
  • Communicate regarding existing business relationships;
  • Respond to requests for information;
  • Maintain records of business communications;
  • Operate, secure, maintain, and improve EIQ-Voice;
  • Comply with legal, regulatory, security, and recordkeeping obligations; and
  • Prevent fraud, abuse, unauthorized activity, or misuse of our communications systems.

4. SMS and Mobile Information

Mobile phone numbers, SMS opt-in information, and SMS consent information are used only for legitimate EntranceIQ business communications and administration of the EIQ-Voice messaging program.

Mobile phone numbers, SMS opt-in data, and messaging consent information will not be shared, sold, rented, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS consent is specific to EntranceIQ and will not be transferred to another business or organization for that organization's marketing purposes.

EntranceIQ may use service providers that assist us in operating telecommunications, messaging, hosting, security, or other infrastructure necessary to provide EIQ-Voice. Such providers may process information solely as necessary to provide services to EntranceIQ and are not authorized to use SMS consent information for their own marketing or promotional purposes.

5. SMS Message Terms

EIQ-Voice messages are generally one-to-one conversational communications associated with an existing business relationship, service request, customer support matter, account, or inquiry.

Message frequency varies.

Message and data rates may apply.

You may reply STOP at any time to opt out of further SMS communications.

You may reply HELP for assistance.

After receiving a valid STOP request, EntranceIQ will discontinue non-essential SMS communications to that mobile number unless the individual later provides new consent to resume messaging.

6. Disclosure of Personal Information

EntranceIQ does not sell or rent personal information obtained through EIQ-Voice.

EntranceIQ may disclose personal information when reasonably necessary to:

  • Service providers acting on behalf of EntranceIQ;
  • Telecommunications and messaging providers necessary to transmit communications;
  • Cloud hosting, security, or infrastructure providers;
  • Professional advisers such as attorneys, accountants, or auditors;
  • Government authorities or law enforcement when required by applicable law, regulation, subpoena, court order, or other lawful process; or
  • Protect the rights, property, security, or safety of EntranceIQ, its customers, employees, users, or others.

Any service provider receiving information from EntranceIQ is expected to use that information only for the purpose of providing services to EntranceIQ and subject to appropriate confidentiality and data-protection requirements.

Mobile phone numbers and SMS opt-in or consent information are not disclosed to third parties or affiliates for their marketing or promotional purposes.

7. Data Security

EntranceIQ uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

No electronic communication or information-storage system can be guaranteed to be completely secure. EntranceIQ therefore cannot guarantee absolute security, but we take reasonable measures appropriate to the nature of the information we maintain.

8. Data Retention

EntranceIQ retains personal information only for as long as reasonably necessary to:

  • Maintain the applicable business relationship;
  • Provide requested products, services, or support;
  • Maintain appropriate business and communication records;
  • Document SMS consent and opt-out requests;
  • Meet legal, contractual, accounting, security, or regulatory obligations; and
  • Resolve disputes or enforce agreements.

Information may be deleted, anonymized, or archived when it is no longer reasonably required for these purposes.

9. Your Choices

You may request that EntranceIQ update or correct certain personal information associated with your business communications.

For SMS communications, you may opt out at any time by replying:

STOP

You may request assistance by replying:

HELP

Opting out of SMS communications does not necessarily prevent EntranceIQ from contacting you through other methods when reasonably necessary for an existing business relationship, service matter, contractual obligation, security issue, or other lawful business purpose.

10. Children's Privacy

EIQ-Voice is intended for business communications and is not directed to children under the age of 13.

EntranceIQ does not knowingly use EIQ-Voice to collect personal information from children under 13.

11. Changes to This Privacy Policy

EntranceIQ may update this Privacy Policy periodically to reflect changes to our services, business practices, legal requirements, or communications technologies.

Any updated policy will be posted on this page with a revised effective date.

Continued use of EIQ-Voice communications after an updated policy becomes effective will be governed by the updated policy, subject to applicable law.

12. Contact EntranceIQ

Questions regarding this Privacy Policy, EIQ-Voice, or EntranceIQ's handling of personal information may be directed to EntranceIQ through its published business contact information.

EntranceIQ
EIQ-Voice Communications

For additional information regarding SMS communications, please review our:

SMS Terms & Conditions:
https://discover.entranceiq.net/sms-terms-conditions