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EIQ-Voice SMS Terms & Conditions

Last Updated: August 17, 2026

These SMS Terms & Conditions (“SMS Terms”) govern one-to-one conversational text messages sent by EntranceIQ through EIQ-Voice to EntranceIQ customers, prospective customers, vendors, partners, and other business contacts who choose to communicate with EntranceIQ by SMS.

By initiating a text message with EntranceIQ or otherwise agreeing to communicate with EntranceIQ by SMS, you acknowledge that you have read and agree to these SMS Terms.

1. EIQ-Voice SMS Communications

EIQ-Voice is EntranceIQ's business communications service used by authorized EntranceIQ personnel to communicate with customers and business contacts by voice and SMS.

SMS communications covered by these Terms are primarily one-to-one conversational messages relating to an existing or prospective business relationship, including:

  • Customer service and support;
  • Technical support;
  • Sales inquiries;
  • Product or service inquiries;
  • Account-related communications;
  • Implementation and onboarding;
  • Installation coordination;
  • Training coordination;
  • Scheduling and appointments;
  • Follow-up communications;
  • Responses to questions or requests; and
  • Other communications directly related to an individual's business relationship or inquiry with EntranceIQ.

EIQ-Voice is not intended under these Terms to operate as a mass-marketing or unsolicited promotional messaging program.

2. How You Opt In

EntranceIQ customers and business contacts may opt in to EIQ-Voice SMS communications in any of the following ways:

  • By initiating a text message to an EntranceIQ employee's published business phone number;
  • By providing a mobile phone number directly to an EntranceIQ employee and requesting or agreeing to communicate by text; or
  • By agreeing, during an existing business conversation with an EntranceIQ employee, to continue the conversation by SMS.

EntranceIQ will not treat the mere possession of a mobile phone number as consent to receive SMS communications.

By initiating or agreeing to an SMS conversation, you consent to receive one-to-one conversational text messages from EntranceIQ through EIQ-Voice relating to your business relationship, service, support request, account, or inquiry.

Consent to receive EIQ-Voice SMS communications is not a condition of purchasing EntranceIQ products or services.

3. Authority to Provide a Mobile Number

By providing a mobile telephone number to EntranceIQ, you represent that you are the subscriber or customary user of that number or otherwise have authorization to use that number for communications with EntranceIQ.

You should not provide a telephone number belonging to another individual without that person's authorization.

If your mobile number changes, is disconnected, reassigned, or transferred to another person, you should notify EntranceIQ or opt out of SMS communications associated with the previous number.

4. Types of Messages You May Receive

Messages sent through EIQ-Voice may include:

  • Responses to questions or inquiries;
  • Customer-support updates;
  • Technical-support communications;
  • Account or service-related information;
  • Installation or deployment coordination;
  • Training or appointment coordination;
  • Sales-related conversations requested or initiated by you;
  • Follow-up information related to an existing conversation; and
  • Other one-to-one business communications reasonably related to your relationship with EntranceIQ.

The content and frequency of messages will depend on your interaction with EntranceIQ.

5. Message Frequency

Message frequency varies.

Because EIQ-Voice is primarily used for conversational business communications, the number and frequency of messages depend on the nature and duration of your interaction with EntranceIQ.

6. Message and Data Rates

EntranceIQ does not charge a separate fee for sending or receiving EIQ-Voice SMS messages.

However, message and data rates may apply depending on your wireless carrier and mobile service plan.

You are responsible for any charges imposed by your wireless carrier or communications provider.

7. Opting Out

You may opt out of EIQ-Voice SMS communications at any time by replying:

STOP

After you submit a valid STOP request, EntranceIQ will stop sending SMS messages covered by that conversation or messaging program, except for a confirmation message acknowledging your opt-out where applicable.

You may later resume SMS communications by providing new consent or otherwise opting in again.

EntranceIQ may also recognize other customary opt-out requests where supported.

8. Getting Help

For assistance with EIQ-Voice SMS communications, reply:

HELP

You may also contact EntranceIQ through your normal EntranceIQ customer-support or business contact channel.

9. Privacy and Mobile Information

EntranceIQ respects the privacy of individuals who communicate through EIQ-Voice.

Information associated with EIQ-Voice may be used to:

  • Send and receive business communications;
  • Respond to customer or business inquiries;
  • Provide customer or technical support;
  • Coordinate services, installations, onboarding, or training;
  • Maintain appropriate business and communication records;
  • Operate, maintain, and secure EIQ-Voice;
  • Prevent fraud, abuse, or unauthorized activity; and
  • Comply with applicable legal or regulatory requirements.

Mobile phone numbers, SMS opt-in information, and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

EntranceIQ may use telecommunications carriers, messaging providers, cloud infrastructure providers, and other service providers as reasonably necessary to operate EIQ-Voice. These providers may process information solely as necessary to provide services to EntranceIQ and are not authorized to use EIQ-Voice SMS consent information for their own marketing or promotional purposes.

For additional information regarding EntranceIQ's handling of personal information, please review the EIQ-Voice Privacy Policy.

10. Carriers and Message Delivery

EIQ-Voice relies on wireless carriers, telecommunications providers, messaging platforms, internet services, and other infrastructure outside EntranceIQ's complete control.

Message delivery is not guaranteed.

Messages may be delayed or undelivered because of carrier restrictions, network conditions, service interruptions, device settings, incorrect telephone numbers, spam filtering, or other technical circumstances.

Wireless carriers are not liable for delayed or undelivered messages.

11. Security

SMS is not guaranteed to be a secure or encrypted method of communication.

You should not send highly sensitive information through EIQ-Voice SMS, including:

  • Passwords;
  • Full payment-card numbers;
  • Banking credentials;
  • Social Security numbers;
  • Government identification numbers; or
  • Other highly sensitive information that could create a significant security risk if intercepted.

12. Changes to These SMS Terms

EntranceIQ may update these SMS Terms periodically to reflect changes to EIQ-Voice, our business practices, applicable requirements, or communications technology.

The version identified by the Last Updated date will apply from that date forward.

Where required by applicable law, EntranceIQ will obtain additional consent before materially changing the nature of SMS communications covered by an individual's existing consent.

13. Contact EntranceIQ

Questions regarding EIQ-Voice, these SMS Terms, SMS consent, or opt-out requests may be directed to EntranceIQ Customer Support through EntranceIQ's published business contact information.

For SMS-specific assistance, reply HELP to an EIQ-Voice text message.

14. Privacy Policy

For information regarding the collection, use, protection, and disclosure of personal information associated with EIQ-Voice, please review the:

EIQ-Voice Privacy Policy

[Insert the separate EIQ-Voice Privacy Policy URL here.]

SMS Disclosure

By initiating a text conversation with EntranceIQ or otherwise agreeing to communicate by SMS, you consent to receive one-to-one conversational text messages from EntranceIQ through EIQ-Voice relating to your business relationship, service, support request, account, or inquiry.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent is not a condition of purchase.