Installation Requirements for
EIQ-Welcome Kiosk 

 For Electricians, Low-Voltage Installers, and IT Administrators 

This document defines the technical, physical, and networking prerequisites required to install and commission an EIQ-Welcome kiosk.

The EIQ-Welcome kiosk relies on stable power, continuous network connectivity, correct gate-operator interfacing, and proper failover control to ensure reliable daily operation.

Installation & Placement Requirements

Correct physical mounting and placement of the EIQ kiosk—performed in accordance with all applicable building and electrical codes—ensures a vehicle can stop with the screen and controls comfortably within the driver’s reach. This positioning is essential for smooth, reliable operation and a positive guest experience.The technician installing the kiosk will need a laptop or computer onsite to complete initial setup and enable remote access for EntranceIQ.

  • Mounting

    A clean, professional installation is required. The kiosk should be mounted in a way that reflects well on EntranceIQ, and the surrounding area must be left neat and free of debris, exposed wiring, or unfinished materials.

    • 24" x 24" Concrete Pad: Provide a level concrete pad sized to match the kiosk base and anchor pattern.

  • Power (120V)

    • A dedicated 120V power feed is required at the kiosk location.
    • Terminate power inside the kiosk on the supplied terminal block.
    • Connect a battery backup to the kiosk to ensure at least 30 minutes of operation during a power outage.

  • Internet

    • Run a single Cat6 direct-burial cable from the network source to the kiosk.

    • Keep the cable run uninterrupted with no splices; install conduit wherever required by code or site conditions.

  • Gate Operator Interface (Hardwired Relay)

    • Install a hardwired relay connection (Relay 1 from the kiosk) to the gate operator.
    • Enables kiosk-initiated gate open commands.

  • EIQ-WebRelay Backup Control

    • Install and wire an EIQ-WebRelay (cellular) to the gate operator.
    • Provides failover gate control if the kiosk is offline.
    • Webrelay provided by EntranceIQ

Napco Panel Integration

  • CA-O2 Channel 1

    • Assign to the resident lane for barcode or transponder connections.

  • CA-02 Channel 2

    • Wire relay to the guest lane operator so EntranceIQ can open the guest gate through software when required.

Required Cameras (for EIQ-Virtual Greeter visibility and Platescan)

WE NEED CAMERAS THAT LET THE VIRTUAL GREETER TEAM SEE EVERY LANE, GATE, AND TURNAROUND.

  • One LPR camera per controlled entry lane.
  • Must follow EIQ-Platescan mounting and RTSP best practices.
  • Driver Face / Cross-View Camera
  • A second camera aimed into the vehicle to capture the driver’s face from a cross-angle view.
  • Turn-Back / Rear of Gatehouse Camera
  • Camera at the back of the gatehouse to cover turn-backs and any vehicles reversing out.
  • Resident Gate Overview Camera
  • Camera facing the resident entrance gate/operator area.
  • Guest Gate Overview Camera
  • Camera facing the guest entrance gate/operator area.
  • Exit Lane Gate Camera
  • Camera viewing the exit lane gates/operators.

Network & Firewall Requirements

EntranceIQ establishes outbound TCP connections to each kiosk and camera. The installation location must have a static public IP address.

Required Firewall Rules for Kiosk

 Allow inbound TCP traffic from the EntranceIQ system to each kiosk on the HTTP/HTTPS ports as follows:

  • HTTP (80/tcp): Used only for initial configuration. This port should be closed once the kiosk is live.

  • HTTPS (443/tcp): Used for ongoing live configuration and normal operations.

Each kiosk must be assigned a static IP address (one per device).

Required Firewall Rules for Cameras

  • Allow TCP inbound to each camera from the EntranceIQ system on the RTSP port.
  • Standard RTSP port: 554/tcp
  • Custom RTSP ports must also be permitted.
  • VLAN-segmented environments must allow RTSP communication across VLAN boundaries.

Multi-Camera Port Mapping (NAT, Remote Sites, Cellular Networks)

When cameras are installed behind NAT, LTE gateways, routers, or isolated networks, port mapping (port forwarding) must be used.

Recommended Mapping Scheme

  • Camera 1 → External Port 30001 → Internal Port 554
  • Camera 2 → External Port 30002 → Internal Port 554
  • Camera 3 → External Port 30003 → Internal Port 554
  • Continue sequentially for additional cameras.

Benefits

  • Internal camera RTSP settings remain standard
  • Each camera receives a unique external access port
  • Eliminates overlapping port conflicts
  • Enables EntranceIQ to pull each stream independently

Note: EntranceIQ requires only outbound access to these ports—never inbound to our system.

Bandwidth guideline per camera

Rule-of-Thumb Upload Bandwidth per Camera

Bandwidth guideline per camera (upload)

  • 1080p at 15–30 fps (H.264/H.265): plan for about 2–5 Mbps per camera

  • 1440p / “2K”: plan for about 4–8 Mbps per camera

  • 4K: plan for about 8–20 Mbps per camera

Compression matters: H.265 usually uses less bandwidth (lower end of the range), while H.264 typically needs more (upper end).

Quick sizing method
Estimated upload needed ≈ (bandwidth per camera × number of cameras) + 5–10 Mbps buffer

That buffer supports kiosk data, remote access, and traffic spikes, and helps prevent choppy or dropped video.

Example
For two 1080p cameras:

  • 2 × ~4 Mbps ≈ 8 Mbps

  • 5–10 Mbps buffer

  • Recommended upload capacity: ~15–20 Mbps 

Bandwidth Calculator

Calculator for best-practice bandwidth planning.
Average frame rate is set to 10 FPS
Plan for 3–5 Mbps of extra upload headroom. 

		

	

	

		
Bandwidth Requirements

		
		

			
Minimum Upload Speed Required  Mbps

		

		
		
        
	

	
	

































Camera Configuration Requirements
Each camera must be configured to deliver a stable, bandwidth-efficient RTSP stream.
















Required Stream Settings


    

  • Resolution: 720p or 1080p
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  • Codec: H.264 preferred
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  • Frame Rate: 10–15 FPS
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  • Bitrate: 4–8 Mbps for 1080p
    • 

  • Bitrate Mode: Constant Bitrate (CBR)
    • 

  • Keyframe Interval (GOP): Equal to FPS or up to 2× FPS
    • 

  • Time Sync: Must use a reliable NTP time source
    • 



Stream Profile Selection


Use a stream profile that provides stable quality without excessive bandwidth. Avoid:


    

  • 4K streams
    • 

  • Experimental codecs
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  • Ultra-high bitrates
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RTSP URL Requirements
EntranceIQ must receive the exact RTSP URL for each camera
















The URL must include:


    

  • Credentials (preferably a read-only user)
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  • Camera Public IP address
    • 

  • RTSP port (external)
    • 

  • Full stream path
    • 



Examples


    

  • Axis:
     rtsp://<username>:<password>@Public_IP:554/axis-media/media.amp
    • 

  • Digital Watchdog:
     (Main Stream): rtsp://Public_IP:554/main/ch1
    • 

  • Digital Watchdog:
     (Sub Stream): rtsp://Public_IP:554/sub/ch1
    • 

  • Ubiquiti: 
    (UniFi / UVC): rtsp://<username>:<password>@Public_IP:554/<stream-path>
    • 

  • Avigilon (Single Sensor): rtsp://<username>:<password>@Public_IP:554/defaultPrimary?streamType=u
    • 

  • Avigilon (Multi-Sensor): rtsp://<username>:<password>@Public_IP:554/defaultPrimary-x?streamType=u
    • 































Stream Verification Requirements
Before submitting camera details, installers must verify that the stream functions correctly.
















Verification Process


    

  1. Open VLC Media Player or another RTSP-compatible tool.
    2. 

  2. Enter the complete RTSP URL.
    3. 

  3. Verify:

      

    • Continuous playback for 2–3 minutes
      • 

    • No freezes, reconnecting, or buffering
      • 

    • Resolution and FPS appear correct
      • 

    

    4. 

  4. For port-mapped cameras, verify using the external port, not only the internal address.
    5. 



A stream must pass verification before EntranceIQ can integrate it.






























Information Required by EntranceIQ
Provide the following for each camera:
















    

  1. Camera name identifying the view or monitored location
    2. 

  2. RTSP port confirmed
    3. 

  3. Verified RTSP URL
    4. 

  4. Confirmation the stream was tested using VLC
    5. 

  5. Confirmation that firewall rules allow outbound access from EntranceIQ to the camera or mapped port(s)
    6. 

















Important Note:


    

  • 

    A public IP address with port 443 open.
    

    • 

  • 

    Leave the kiosk’s default password unchanged, since EntranceIQ automatically applies our standard password once the device connects.
    

    • 

  • 

    Do not place any stickers, branding, or company identification on the kiosk.
    

    •